NEON BOXING ACADEMY MEMBERSHIP 

TERMS & CONDITIONS 

This document comprises the Membership Agreement, Terms & Conditions and Privacy Policy for Neon Boxing Academy.

The terms ‘I’, ‘you’, or ‘‘your’ refer to you, the visitor to our website, the member of Neon Boxing Academy. Where we refer to ‘us,’ ‘our,’ or ‘we,’ it means Neon Boxing Academy.

BECOMING A MEMBER

  • Your membership at Neon Boxing Academy is contingent on you agreeing to these Terms & Conditions.
  • By signing the Membership Application, you bind yourself to the Terms & Conditions outlined in this document.
  • If you are under 18 years of age, a parent/guardian must complete the Membership Application and Direct Debit Authority through Worldpay for Platforms (formerly Payrix) on your behalf.
  • If the Terms & Conditions set out on this document differ from anything you are told at the club or over the phone, the Terms & Conditions of this document will apply unless written confirmation is provided to you from us.
  • We may update these Terms & Conditions, rules, services, or fees from time to time. Where a change is material or may significantly impact your rights or obligations, we will provide notice via email, written communication, or clearly displayed signage at our facilities (and/or on our website). If you reasonably believe a change is detrimental to you, you may cancel your membership within fourteen (14) days of receiving notice, without penalty. If you continue using our facilities after changes take effect, this will be deemed to be acceptance of those changes. Please revisit these Terms & Conditions each time you use our website.

PAYMENT OF MEMBERSHIP

  • Membership payments are paid in advance, via direct debit (banking transaction account or credit card) through Worldpay for Platforms (transaction fees are additional to the membership fees).
  • Pay-as-you-go (e.g. Casual) class fees are made through Worldpay for Platforms (banking transaction account or credit card).
  • By agreeing to these Terms & Conditions, you are authorising Worldpay for Platforms to make debits from your nominated account (Worldpay for Platforms may charge you additional fees such as setup, variation, or processing fees where applicable).
  • It is your responsibility to ensure that there are sufficient cleared funds in the nominated account. A failed payment fee may be charged by Worldpay for Platforms if a debit is returned by your financial institution as unpaid (consecutive rejections may involve debt collection).
  • Where your account is in arrears, Neon Boxing Academy may, at its reasonable discretion, suspend direct debit arrangements and require payment of the remaining minimum term in full within a period determined by management.
  • You must advise us if you are transferring or closing your account, or about any changes to your credit card, such as expiry date or number. Any changes need to be communicated to us in writing within fourteen (14) days prior to the next scheduled payment.
  • Ongoing memberships will continue in force until cancelled by you or us in accordance with these Terms & Conditions. Where an automatic debit arrangement is in place, fees will continue to be debited until the contract is cancelled. Membership will not automatically end due to non-attendance. If you do not wish for your membership to continue, you must provide the required written notice before the end of your current term.
  • All contract fees include goods and services tax (GST). Your fees may change in line with any government GST rate changes, even if you are in your minimum contract term.
  • Payments are processed via Worldpay for Platforms. You may still see ‘Payrix’ referenced in some banking descriptions or system documentation, as the underlying provider entity remains Payrix Australia Pty Ltd.

GOVERNMENT PARTICIPATION VOUCHERS

  • Neon Boxing Academy may accept government-funded sport or participation vouchers (e.g. PlayOn! vouchers) for eligible junior memberships or programs, where applicable. Voucher submissions are subject to approval and validation by the issuing authority, and vouchers must be valid, current, and submitted prior to expiry. Expired vouchers cannot be accepted. Voucher funding is applied once received and cannot be relied upon as a substitute for scheduled payments.
  • Voucher acceptance is not guaranteed, and Neon Boxing Academy is not responsible for vouchers that are declined, delayed, withdrawn, or deemed ineligible by the provider.
  • If voucher funding is not approved or not received, the member remains responsible for all outstanding fees, and payments will continue in accordance with the direct debit agreement.
  • Voucher payments are applied only to eligible fees and are not redeemable for cash or refunds. Voucher credits will be applied once funding is confirmed and cannot be backdated to cover missed or overdue payments. Neon Boxing Academy reserves the right to request an alternative payment method where voucher funding is not confirmed. Government vouchers do not replace the requirement for an active payment method to be maintained on file at all times.

COOLING OFF PERIOD OR CANCELLATION

  • This membership contract can be voided in writing (to ) within the cooling-off period of seven (7) days from the date of contract signing. All Terms & Conditions are binding after the expiry of this cooling-off period. Cancellation after the cooling-off period may incur fees or require payment of any outstanding amounts in accordance with this agreement.
  • If the membership has been paid in full, any unused portion of the membership will not be refunded upon cancellation except in exceptional circumstances (at our sole discretion), or where required under the Australian Consumer Law (ACL).
  • In the event of permanent disability or sickness, refunds may be granted (at our sole discretion, where reasonable) where a letter from a registered medical practitioner is provided confirming that you are unable to participate in exercise, subject to any rights you may have under the Australian Consumer Law (ACL).
  • To cancel your membership (where the minimum term has been fulfilled), you must provide your request in writing at least fourteen (14) days prior to the next scheduled payment.
  • If you cancel your membership, you must pay any fees owing on your membership, or we may take action to recover them.
  • Non-attendance or non-usage of our facilities does not allow for early termination of this agreement and does not warrant a refund of any type.

SUSPENSION OF MEMBERSHIP

TERMINATION OF MEMBERSHIP BY NEON BOXING ACADEMY 

  • If you engage in unreasonable behaviour, violate these Terms & Conditions, Neon Boxing Academy rules, or legislative regulations, we may issue a warning about potential membership cancellation. Continued inappropriate behaviour may lead to the termination of your membership.
  • Your membership can be terminated immediately and without warning if your actions, at our sole and reasonable discretion, are deemed inappropriate or constitute a breach of these Terms & Conditions, including but not limited to:
    • Threatening or harassing other Neon Boxing Academy members and staff.
    • Damaging equipment.
    • Smoking, alcohol consumption, or the use of illegal or performance-enhancing drugs within our facilities.
  • If, for any reason, we terminate your membership, no prior notice is required. Any paid-in-full or advanced fees will be forfeited, except in exceptional circumstances (at our sole discretion) or where required by law, including under the Australian Consumer Law (ACL).
  • You are prohibited from using our facilities if you are:
    • Suffering from an infection, contagious illness, open wound, or other physical ailment.
    • Posing any risk, no matter how small, to other Neon Boxing Academy members and guests.
    • In arrears on your membership account.
    • Not in proper workout attire (e.g. work boots, bare feet and open-toed shoes).
    • Not using a sweat towel (equipment must be wiped down after use).

MEMBER REQUIREMENTS

  • Members must register for classes and sign in at the terminal before class commencement. Failure to sign in on time may result in denied entry to the class.
  • Members are required to follow the Neon Boxing Academy Code of Conduct, all safety rules, instructions or directions provided by employees or volunteers of Neon Boxing Academy. This includes wearing suitable workout clothing (including enclosed footwear) and using towels on all equipment.
  • Any personal belongings or items of value left unattended within our facilities will be considered lost property. We will make reasonable efforts to secure, and store lost property for a period of four (4) weeks from the date of discovery. Items of value will be handed over to police. All other items will either be donated to charity or disposed of, at our discretion. The responsibility to check and claim lost property within the specified period rests with the owner.
  • For their own safety, children (under the age of 13 years) are not allowed into the group fitness or training areas unless they are an active member of Neon Boxing Academy and are accompanied by a parent or guardian.
  • Members must notify us of any changes to your health status. If you believe there is a risk to your health from doing any fitness activities in our facilities, you must tell us in writing, with full details. You must also tell us if your medical condition changes after you became a member.
  • Members or applicants for membership may be requested to provide a certificate from a registered medical practitioner prior to being granted permission to return from medical leave, illness, injury, or surgical procedure, which deems them fit to participate in any exercise programs.
  • Our staff, volunteers, and contractors are not medically trained. They are not medically qualified to assess if you are in good physical condition and can exercise without damaging health, safety, comfort, or physical condition. If in doubt, we strongly urge you to seek expert advice before starting any physical exercise program.
  • You are responsible for using our facilities and equipment correctly, including adjusting levels of settings. If you are not sure how to operate any equipment, please see a member of our staff before use.
  • You are expected to return weights and equipment, and wipe down equipment after use. You are responsible for any damage to our facilities caused by you through willful acts or negligence.

DECLARATION – EXCLUSION OF LIABILITY

  • We are not responsible for personal belongings. We will not be held responsible for the damage or theft of any member’s personal property – other than loss or damage caused by willful acts, omissions, or negligence by us.
  • You understand and acknowledge that whilst all reasonable care and skill is taken by Neon Boxing Academy to ensure safe equipment, facilities, and services, there are inherent risks of injury or ill-health resulting from the use of our facilities, use of equipment within our facilities, and from participating in physical activity and exercise in general.
  • You understand and acknowledge that these risks may result in various injuries, including, but not limited to, minor cuts and bruises, muscle strains, ligament and tendon sprains, bone fractures, neck and spinal damage, heart-attack, stroke, psychological illness, or death.
  • You understand and acknowledge that these injuries or illnesses may impact your future ability to earn a living, engage in other business, social and recreational activities, and generally enjoy life.
  • You understand and acknowledge that injuries may be incurred because of the actions or inactions of other persons utilising our facilities.
  • You understand, acknowledge, and appreciate the inherent risk and potential impact of the types of injuries or illnesses that may result from the use of Neon Boxing Academy facilities, and you agree that you willingly, voluntarily, and knowingly participate in the use of facilities and equipment.
  • By participating and signing acceptance of these Terms & Conditions, you declare awareness of your health and release Neon Boxing Academy from liability for injuries.
    • By participating in our classes, events, or using our facilities, you hereby grant consent for us to capture and use your likeness, image, or voice in photographs, videos, or audio recordings. These images may be used on our official website (www.neonboxingacademy.com.au) and official social media accounts for promotional and marketing purposes. This includes, but is not limited to, showcasing classes, events, and the overall atmosphere of our facilities.
    • You agree that all images, videos, or audio recordings captured by us, or on our behalf, are the exclusive property of Neon Boxing Academy. We reserve the right to reproduce, distribute, and display these materials in all forms of media. You may revoke this consent at any time by notifying us in writing. Upon receipt of a revocation notice, we will cease using your images for future promotional and marketing materials. However, any materials already in use or distributed prior to revocation will not be recalled or destroyed. We will use reasonable efforts to maintain the confidentiality of personal information associated with images, videos, or audio recordings. However, we cannot guarantee absolute security against unauthorised access.
    • You understand and acknowledge that our facilities are under 24/7 integrated access, video surveillance and recording. You acknowledge and accept that you will be subject to video and audio surveillance within our facilities (apart from change rooms).
  • Implied warranties related to services are excluded to the extent permitted by law. You release us from any claims and indemnify against losses and liabilities. Nothing in this agreement excludes, restricts, or modifies any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law (ACL) or any other applicable legislation, which cannot be excluded, restricted, or modified by agreement. This includes guarantees that services will be provided with due care and skill and that our facilities will be reasonably fit for purpose. Where permitted by law, our liability is limited to the resupply of services or payment of the cost of having the services supplied again, as required under the ACL.
  • You understand and acknowledge that this website may contain links to other websites (“Linked Sites”). The Linked Sites are not under our control, and we are not responsible for their content. The inclusion of any link does not imply our endorsement. You warrant that you will not use this website or membership software for any unlawful or prohibited purpose which could damage, disable, or impair this website or interfere with others’ use.
  • The information we collect from you is for the purpose of properly providing our services to you (or your child, if under 18 years of age), and will remain confidential and will be used in accordance with Neon Boxing Academy’s Privacy Policy (as per the Privacy Act). We do not trade or sell your personal information. We may disclose it if legally required or to instruct our professional advisors.
  • We do not claim ownership of material posted by users to our website, or social media accounts. By posting, you grant us permission to use the material in connection with our business operations. While we are not obligated to monitor user posts relating to Neon Boxing Academy (including staff, services, and our facilities), we reserve the right to review and remove material in our absolute and sole discretion. We may also disclose information as necessary to comply with the law.
  • If part of any provisions of this document is deemed illegal, or unenforceable, it may be severed from this agreement and the provisions that remain will continue in force. If we do not enforce any rights in this agreement for any reason, Neon Boxing Academy does not waive its right to enforce it later.

MEMBER ACKNOWLEDGEMENT

  • I have, to the best of my knowledge, provided Neon Boxing Academy with an honest and truthful indication of my health.
  • I affirm that I have read and understood all the Terms & Conditions of this membership agreement and have been provided with the opportunity to ask for clarification of any aspect of this document and provisions.
  • I understand and acknowledge that by signing this agreement, I represent that I am in good physical condition and have no reason or impairment that might prevent me from using Neon Boxing Academy facilities and services. I accept that I repeat this representation each time I use our facilities.
  • I understand and acknowledge that the Terms & Conditions outlined above are subject to change at the absolute and sole discretion of Neon Boxing Academy management.
  • I agree that I voluntarily use Neon Boxing Academy’s facilities and services and sign this agreement with full intent of abiding by the stated Terms & Conditions, including releasing Neon Boxing Academy, its employees, volunteers, and agents, of liability or loss due to inherent risk of the activity or due to ordinary negligence of the provider.
  • I understand that I am signing a legal contract relinquishing certain legal rights, including the right of financial recovery in the event of injury, illness or ill-health brought about from my use of Neon Boxing Academy facilities or services.
  • This agreement supersedes all previous oral or written promises or agreements. If any part of this agreement is deemed to be void, this will have no effect on the remainder of the agreement.Version 1.2
    Effective 1 February 2026

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Direct Debit Request (DDR) Service Agreement
TERMS AND CONDITIONS

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with Payrix and the Business. It also details what our obligations are to You as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.

I/We hereby authorise Payrix Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 382220 to make periodic debits on behalf of the “Business” as indicated on the front of this Direct Debit Request (herein referred to as the Business).

I/We acknowledge that Payrix is acting as a Direct Debit Agent for the Business and that Payrix does not provide any goods or services and has no express or implied liability regarding the goods and services provided by the Business or the terms and conditions of any agreement with the Business

I/We acknowledge that Payrix and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. Payrix and the Business will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.

I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain you should contact your financial institution.

I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the Direct Debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days depending on your financial institution. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that Payrix will not be held responsible for any fees and charges that may be charged by your financial institution.

I/We Acknowledge that there may be a delay in processing if:

(a) There is a public or bank holiday on the day, or any day after the debit date;
(b) A payment request is received by Payrix on a day that is not a Business Banking Day; or
(c) A payment request is received after normal operational hours, being 2.30pm Monday to Friday. Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement. I/We authorise Payrix to vary the amount of the payments upon instructions from the Business.

I/We do not require Payrix to notify me/us of such variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments. I/We acknowledge that the Business is to provide 14 days’ notice if proposing to vary the terms of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming, you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any Fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by Payrix.

I/We authorise Payrix to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business. I/We authorise:

(a) The Debit User to verify details of my/our account with my/our financial institution; and
(b) The Financial Institution to release information allowing the Debit User to verify my/our account details.

Payrix Australia Pty Ltd (License No: 418105)
ABN: 63 135 196 397
P.O Box 6290, Upper Mt Gravatt, Queensland 4122
Ph: 1300 592 283

platforms.worldpay.com/en